Customer Success Engineer — Singapore & India

About Operant AI

Operant AI is the only complete agent defense platform — offering four of the most important products at the forefront of securing AI in the world today: Agent Protector, Endpoint Protector, AI Gatekeeper™, and MCP Gateway. Together, they form the most comprehensive runtime defense suite available for enterprises deploying AI at scale, protecting every layer from infrastructure to LLMs to agentic workflows.

Operant is the only vendor recognized across all five of Gartner's most critical AI security reports — a distinction that reflects both the breadth and depth of what we've built. Backed by leading Silicon Valley VCs including Felicis and SineWave Ventures, we are on a mission to make AI deployment fast, frictionless, and secure.

We are now hiring a senior leader to be on the forefront of securing AI in Bangalore and across Singapore and India — someone who will represent Operant at the highest levels of the regional enterprise market and help define what great AI security looks like for the organizations shaping the future of the region.

The Role

This is a senior Customer Success Engineer role spanning post-sale technical ownership and ongoing consultative partnership across Singapore and India.

You will be the day-to-day technical face of Operant AI in Singapore and India — supporting and extending the work of Operant's founders, including the CEO, CTO, and COO, who hold the senior customer relationships in the region. You are their trusted extension on the ground: the consistent, knowledgeable presence that enterprise customers rely on between executive engagements. This is not a transactional support role. It is a consultative technical partnership — you are expected to show up as a credible peer to senior security and engineering leaders, earn their confidence through deep product and domain expertise, and serve as the connective tissue between customer needs and Operant's global team.

Success in this role requires deep technical credibility paired with polished, professional engagement. You are fluent in India's enterprise business culture — you understand how decisions are made, how relationships are built, and how to navigate the nuances of working with multinational firms, large Indian conglomerates, and technology enterprises across Singapore and India. You bring gravitas, discretion, and executive presence to every interaction.

This is a high-visibility role at a fast-moving, industry-leading AI startup. You will be working at the absolute forefront of AI security alongside a lean, high-caliber team that moves fast and expects the same from everyone on it. The learning curve is steep by design — and for the right person, that's the point.

What You'll Do

Customer Success Engineering for AI Cybersecurity

• Own the post-sale technical engagement for strategic accounts — serving as the long-term trusted technical advisor on AI security architecture, platform adoption, and evolving threat coverage
• Drive successful onboarding and time-to-value for new customers, ensuring clean deployment of Operant's runtime defense stack across their AI and cloud environments
• Conduct regular business reviews (QBRs/EBRs) with senior customer stakeholders, tying Operant's security telemetry to business outcomes and risk reduction metrics
• Proactively identify and remediate adoption gaps, integration challenges, and coverage blind spots before they become escalations
• Advise customers on AI TRiSM frameworks, OWASP LLM Top 10, and evolving best practices for AI security posture across Singapore and India enterprise environments
• Identify and develop expansion opportunities — new use cases, additional product modules, and broader organizational rollouts — within the existing customer base
• Champion customer feedback and requirements internally, acting as the regional voice of the customer to Product and Engineering
• Build reusable success assets: deployment guides, integration runbooks, security architecture reference patterns, and onboarding playbooks tailored to the Singapore and India enterprise context

Regional Presence & Ecosystem

• Support Operant's founders in senior-level engagements with key accounts across Singapore and India
• Enable and support channel partners including MSSPs, GSIs, and VARs across the region with technical training and co-delivery
• Represent Operant at regional industry events, CISO roundtables, and enterprise security conferences across Singapore and India

What You'll Bring

Required:

• Experience with MCP (Model Context Protocol), agentic AI platforms, LLM orchestration, or AI agent security
• Knowledge of and hands-on experience with agentic AI frameworks and vendors — such as LangChain, LangGraph, CrewAI, AutoGen, AWS Bedrock Agents, Google Vertex AI Agent Builder, or similar — and a clear understanding of how these systems introduce novel security risks at runtime
• 8+ years of experience in Sales Engineering, Solutions Architecture, or Customer Success Engineering at a cybersecurity or cloud infrastructure company, with at least 3 years in a senior or principal-level role
• A demonstrated track record of supporting or working alongside direct, named customer relationships at the enterprise level
• Deep hands-on experience with Kubernetes, cloud-native architectures, and container security across AWS, Azure, and GCP
• Strong working knowledge of API security, runtime application protection, CNAPP, or cloud workload security
• Fluency in AI/ML deployment architectures — you understand how LLM applications, AI agents, and MCP-connected systems are built and where they are vulnerable
• Proven ability to engage and influence C-suite and senior technical stakeholders simultaneously
• Experience managing the full post-sale lifecycle: onboarding, adoption, QBR/EBR, expansion, and renewal
• Based in Bangalore with willingness to travel across Singapore and India (25–35%)
• Available during Pacific Standard Time (PST) business hours for global team meetings, cross-functional communications, and interactions with US-based leadership and engineering

Preferred:

• Prior experience in penetration testing or offensive security — understanding attack methodologies from the adversary's perspective is a major plus in helping customers understand and prioritize their AI threat surface
• Background in Site Reliability Engineering (SRE) or platform/infrastructure engineering — operational experience with production cloud systems at scale is a significant advantage
• Deep existing relationships within enterprise security, FSI, telco, or government segments across Singapore and India
• Experience in a growth-stage or Series A/B startup environment where you've had to build process as well as execute

Why Operant AI

• Work at the forefront of the industry — AI security is the defining enterprise challenge of this decade, and you'll be solving it alongside a fast-paced, industry-leading team at the cutting edge
• Direct founder access — you'll work closely with and be supported by Operant's CEO, CTO, and COO on the region's most strategic accounts
• Lean team, outsized impact — this is not a large org with layers of process; it's a tight, high-caliber team where your contributions are visible and your growth is real
• Mission that matters — securing the AI revolution so enterprises can innovate without compromise
• Competitive senior compensation — base salary, performance bonus, equity, and benefits benchmarked to Bangalore's senior technology market

Operant AI is an equal opportunity employer. We celebrate diverse backgrounds and are committed to creating an inclusive environment where everyone can do their best work.